SameGameNow Support
Find help for gameplay, tools and purchase checks.
Regular tickets are being prepared
New paid sales, ads and regular iCloud ticket sync are currently unavailable. You can play offline and use Clear One and Swap once each for free.
Start in the app
How to Play includes a separate practice board for selecting and clearing blocks. Illustrated guides explain tools, bonuses and tickets.
Your board is saved during play. Choose Continue on Home to return to it.
How many tool uses are included?
Each new game includes one free use of Clear One and one of Swap. When tickets become available, one ticket will add one extra use of either tool. Each tool is limited to one extra use per game, for two uses in total. Regular ticket use is currently unavailable.
Only a confirmed valid action spends a use or ticket. Cancelling spends nothing. Tools add no block points, but fewer remaining blocks can increase the final bonus.
A ticket or purchase is missing
For an existing ad-free purchase, open Settings → Restore the ad-free purchase. This checks the entitlement and does not return spent tickets.
Where purchase checks are available, choose Check pending purchases and review the balance and receipt/use history. A pending purchase is delivered only after it completes. Even while new sales are disabled, these checks may communicate with Apple.
Regular iCloud ticket recovery is being prepared. If the balance is unknown, keep the app and its iCloud data and contact support. Purchase history alone does not recreate spent tickets.
TestFlight testing
In TestFlight, Settings → Test purchases and ads opens a test area separate from regular game records. Confirm that the purchase screen identifies Apple Sandbox; the ad checks use Google official test ads.
Test purchases do not incur real charges. Test tickets and entitlements do not transfer to regular play. These test screens are preparation tools, not an indication that regular sales have begun.
Recovering with iCloud
Regular iCloud sync is being prepared. The dedicated Test iCloud recovery screen uses the device’s iCloud account and a separate test balance. No app-specific login is needed. Real purchase and recovery checks are still required before regular sales begin.
iCloud and a connection are required. Purchase delivery and spending wait for sync. Regular play and free tools work offline. Your purchase account and iCloud account may be different.
If iCloud is unavailable, storage is full or records cannot be confirmed, delivery and spending pause. An unknown balance is not displayed as zero. Keep the data and try syncing again after the issue is resolved.
Still need help?
Use the Kitokito Apps contact form and include SameGameNow, your device model, iOS version, app version, what happened and any error shown.
Open the contact formFor a purchase issue, check the app history first and include a record ID only if needed. Do not send passwords, verification codes or card numbers.